Hi from Taupo. I purchased a phone battery which arrived in a well packaged state. By the time I received it, I had determined that the battery I had was not the fault, so I was able to return the new battery unopened. BatteryChampion gave great service and arranged for a full refund, which I subsequently received. Thank you for a very efficient after sales service. I certainly will return when required. KB Taupo
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