Warranty

All our products have 12 months warranty, except for notebook batteries, which have 6 months warranty. Warranty is applicable if the buyer has installed the battery properly in the device and has treated the battery correctly. More on accurate usage of your battery can be found at the quality section.

A battery is subject to wearing out. This means that the lifespan of a battery will decrease if it is used more often. Moreover the quality of a battery will decrease over time, even if it is not used. More about characteristics of batteries can be found in the following article: Batteries.

A lot of additional information can be found at the BatteryUniversity. The BatteryUniversity charging tips help you to get the most out fo your battery!

RMA

If you have a problem with a battery you have bought with us, please contact us first. We will process your request and try to find a solution for your problem. If the problem cannot be fixed by means of our helpdesk support, we will generate a RMA number (Return Material Authorization) for you. We advice to return your battery in a firm (bubble)envelope. Please make sure that the RMA number is visible on the outside of the envelope and is written on a paper inside the envelope. By means of your RMA number we are able to identify the battery as it arrives with us. If inspectionconcludes that the returned battery is defective, a new battery will be shipped out without extra charge.
Please note: we cannot process returned batteries if you have not yet received a RMA number.