FAQ

Who are you?
BatteryUpgrade.com is part of BraunOni B.V.. We are registered at 'Kamer van Koophandel' (Dutch Governmental Trade organization) by number 08129450. If you any have questions that aren't answered in this section, you can always contact us by mail.

When will I receive my order?
Orders are shipped out every day, 6 days a week. We do not ship orders on Sunday, so all orders that come in after the Saturday shipment are shipped first thing monday morning.

The average order to Europe, the US or Australia is received within one week.

Why don't you offer credit card payment on BatteryUpgrade.com?
Actually we do offer the possibility of credit card payments. We provide credit card payment trough Paypal, which is a highly respected payment service provider offering their eCash services in 103 countries around the world. They provide buyer protection so that customers don't have to worry about fraudulent companies. Offering Credit Card directly on our site actually seems less trustworthy too many people and it would also cost us too much in fees.

Do I have to pay shipping costs?
We ship free to every destination in the world, so also to your country.

Why is my order shipped from Hong Kong?
It doesn't matter if you buy your battery from a shop on the corner of your street or from us, it will be probably be made in Hong Kong. But because we ship our batteries directly to you, costs are reduced, which partly causes the low prices that we can offer you.

Can I reach you by phone?
Another way we can keep our prices low is due to our optimized business processes. Instead of having employees available 24/7 to answer the phone for our customers all over the world, we offer a high quality service trough our email helpdesk. This way we can more easily balance the workload and still answer you within 24 hours. This is how costs are reduced, resulting in lower prices for your products.

I sent you an email. When will I receive an answer?
First of all: please check your Junk Mail / Spam folders.

Every day we service many customers and most of these customers are very satisfied with our email helpdesk. We always strive to answer any email within 24 hours during the working week. Usually we answer you within a few hours, but depending on the time of your email and at extremeley busy times it can take about 2 working days.

In case you have already placed an order with us and you are waiting on an answer from our helpdesk, please verify that you in fact did receive emails from us to welcome you as a customer and to confirm your order. If you have not received these emails than very likely you have made a mistake filling in your email adres when placing your order. Since we usually reply to the email address specified in your order, this probably is the cause of you not receiving emails from us. Please notify our helpdesk by explaining this in an email with the subject 'wrong email address'.