BatteryUpgrade.com is part of BraunOni B.V.. We are registered at 'Kamer van Koophandel' (Dutch Governmental Trade organization) by number 08129450. If you any have questions that aren't answered in this section, you can always contact us by mail.

Orders are shipped out every day, 6 days a week. We do not ship orders on Sunday, so all orders that come in after the Saturday shipment are shipped first thing Monday morning.

BatteryUpgrade.com uses the shipping services of Hongkong Post. Packages to the US and Europe are usually delivered within one week.

We ship free to every destination in the world, so also to your country.

It doesn't matter if you buy your battery from a shop on the corner of your street or from us, it will be probably be made in Hong Kong. But because we ship our batteries directly to you, costs are reduced, which partly causes the low prices that we can offer you.

This also results in the extra benefit of your ordered products being Factory Fresh: you receive very recently produced products. Because storing a battery in stock for months, which most importers and shops do, reduces its lifetime.

One of the reasons that we are able to keep our prices low is due to our optimized business processes. Instead of having employees available 24/7 to answer the phone for our customers all over the world, we offer a high quality service trough our email helpdesk. This way we can more easily balance the workload and still answer you within 24 hours. This is how costs are reduced, resulting in lower prices for your products.

First of all: please check your Junk Mail / Spam folders.

Every day we service many customers and most of these customers are very satisfied with our email helpdesk. We always strive to answer any email within 24 hours during the working week. Usually we answer you within a few hours, but depending on the time of your email and complexity of your question it can take about 2 working days at busy moments.

In case you have already placed an order with us and you are waiting on an answer from our helpdesk, please verify that you in fact did receive emails from us to welcome you as a customer and to confirm your order. If you have not received these emails than very likely you have made a mistake filling in your email address when placing your order. Since we usually reply to the email address specified in your order, this probably is the cause of you not receiving emails from us. Please notify our helpdesk by explaining this in an email with the subject 'wrong email address'.

In most cases the replacement of a battery is fairly simple. For most notebooks and phones, you can easily click the battery out of the device and replace it with your BatteryUpgrade.com battery. In other cases could it be a little bit more work to assemble your BatteryUpgrade.com battery and you need to open your device to replace its battery. In all cases we would like to give you the following tips:

• Make sure that you have a flat surface on which you can lay your device
• Put a cloth on the surface to avoid scratches on the screen and body of your device.
• To be sure, discharge yourself from static electricity by, for example, touching a radiator.